Terms & Conditions

Effective Date: October 21, 2026

Welcome to the website of Metro Assembly & Home Services LLC (“MA&HS LLC,” “we,” “us,” or “our”).

These Terms & Conditions govern your use of our website and the purchase or use of services provided by MA&HS LLC. By accessing our website, submitting a quote request, scheduling a service, or hiring MA&HS LLC, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. Our Services

MA&HS LLC provides furniture assembly and home services, which may include:

  • General furniture assembly

  • IKEA and flat-pack furniture assembly

  • Commercial and office furniture assembly

  • Gym and fitness equipment assembly

  • Outdoor furniture assembly

  • Playground set assembly and installation

  • TV mounting

  • Outdoor equipment assembly

  • Dog door installation

  • Other assembly and home services offered by MA&HS LLC

The availability of specific services may vary depending on the project, location, equipment, manufacturer requirements, and other circumstances.

MA&HS LLC reserves the right to decline a project that we determine is unsafe, outside our capabilities, or unsuitable for our equipment or personnel.

2. Quotes and Estimates

Quotes provided by MA&HS LLC are based on the information provided by the customer and the conditions reasonably known at the time of the estimate.

Customers should provide accurate information about:

  • The item or items requiring assembly

  • Brand and model, when available

  • Quantity of items

  • Location of the project

  • Photos or videos when requested

  • Existing conditions that may affect the work

  • Any special installation requirements

If the actual scope of work differs substantially from the information provided when the quote was prepared, the final price may change.

Additional labor, materials, missing components, difficult installation conditions, or unexpected circumstances may result in additional charges.

When reasonably possible, customers will be informed of additional charges before additional work is performed.

3. Scheduling and Appointments

Customers are responsible for providing accurate contact information and ensuring that someone is available to provide access to the property or work area at the scheduled appointment time.

Customers should ensure that:

  • The work area is accessible

  • Items requiring assembly are available

  • Necessary parts and hardware are present

  • The installation area is reasonably clear

  • Any required building, property management, or community approvals have been obtained

MA&HS LLC may be unable to complete a project if the work area is inaccessible, unsafe, or materially different from the conditions described when the service was scheduled.

4. Cancellations and Rescheduling

Customers should provide reasonable notice when canceling or rescheduling an appointment.

MA&HS LLC reserves the right to charge applicable cancellation, rescheduling, travel, or other fees when a customer cancels or changes an appointment after arrangements have been made or when the cancellation results in a significant loss of scheduled work time.

Any applicable cancellation or rescheduling fees will be communicated to the customer when applicable.

5. Travel Fees

MA&HS LLC primarily serves Charlotte, North Carolina and surrounding areas.

A $100 travel fee may apply to projects located more than 50 miles one way from our service area, depending on the location and circumstances of the project.

For larger projects or commercial jobs, travel arrangements and fees may be discussed separately.

In certain circumstances, MA&HS LLC may travel significantly farther when the size or scope of a project justifies the additional travel.

Any applicable travel charges will be communicated as part of the quote whenever reasonably possible.

6. Customer Responsibilities

Customers are responsible for providing accurate information and ensuring that the property and work area are reasonably suitable for the requested service.

Customers are responsible for:

  • Providing access to the work area

  • Providing accurate project information

  • Providing all required parts, components, and hardware unless otherwise agreed

  • Identifying known hazards or special conditions

  • Obtaining necessary landlord, HOA, property management, or building approvals

  • Removing or securing personal belongings that could interfere with the work

  • Ensuring that assembled items can legally and safely be installed at the property

Customers should not request that MA&HS LLC perform work that violates manufacturer instructions, building requirements, property rules, or applicable laws.

7. Existing Furniture and Property

Unless specifically agreed upon in advance, MA&HS LLC does not move existing furniture or household items to make room for an assembly or installation.

Customers are responsible for preparing the work area before the scheduled appointment.

If MA&HS LLC is requested to move existing items and agrees to do so, additional charges may apply.

MA&HS LLC is not responsible for damage to items that customers move themselves before or during preparation of the work area.

8. Missing or Incorrect Instructions

Customers should provide the manufacturer’s assembly instructions whenever available.

If instructions are missing, incomplete, damaged, or otherwise unavailable, MA&HS LLC may still be able to complete the assembly.

A small additional fee may apply when additional time or research is required because instructions are unavailable or incomplete.

If an item cannot be safely assembled due to missing or incorrect components, MA&HS LLC may stop the assembly until the required components or information are obtained.

9. Customer-Supplied Products and Materials

Customers are responsible for ensuring that products supplied for assembly are appropriate, complete, and free from manufacturing defects.

MA&HS LLC is not responsible for:

  • Missing manufacturer components

  • Defective parts

  • Incorrect parts

  • Manufacturing defects

  • Damage that existed before assembly

  • Product recalls

  • Design defects

  • Incorrect or incomplete manufacturer instructions

If a product arrives damaged or defective, customers should contact the manufacturer or retailer regarding replacement or warranty claims.

10. Installation and Mounting Services

Certain services, including TV mounting, playground installation, gym equipment assembly, and other installations, may involve attaching equipment to walls, floors, ceilings, concrete, wood, or other structures.

Customers are responsible for notifying MA&HS LLC of known structural conditions, hidden utilities, wiring, plumbing, pipes, or other hazards.

MA&HS LLC will use reasonable care when performing installation services but cannot guarantee the condition of concealed structures or utilities that cannot reasonably be identified before or during installation.

Where appropriate, MA&HS LLC may recommend that the customer obtain an inspection by a qualified professional.

11. Safety

MA&HS LLC reserves the right to refuse or discontinue work if conditions are determined to be unsafe.

Unsafe conditions may include, but are not limited to:

  • Structural instability

  • Unsafe electrical conditions

  • Hazardous materials

  • Severe pest infestation

  • Excessive clutter preventing safe work

  • Dangerous animals

  • Unsafe weather conditions

  • Improper equipment

  • Unstable surfaces

  • Other conditions that may create unreasonable risk

Customer safety, employee safety, and property protection are priorities.

12. Additional Work and Charges

Work outside the original scope of the project may require an additional charge.

Additional charges may result from:

  • Additional items

  • Additional assembly time

  • Missing instructions

  • Missing or incorrect parts

  • Unexpected installation conditions

  • Additional materials

  • Requested changes

  • Additional travel

  • Removal or disposal services

  • Work requested after the original quote

When reasonably possible, MA&HS LLC will communicate additional charges before performing the additional work.

13. Disposal and Packaging

Standard assembly service may include reasonable cleanup of packaging materials associated with the assembly.

Unless specifically included in the quote, MA&HS LLC does not guarantee removal or disposal of large quantities of packaging, furniture, appliances, construction debris, or other materials.

Haul-away or disposal services may be available for an additional fee and may be priced on-site depending on the amount and type of material.

14. Payments

Payment is due according to the terms provided in the customer’s quote, invoice, booking confirmation, or service agreement.

MA&HS LLC may accept certain payment methods, which may include electronic payment, cash, or other methods made available by the company.

Customers are responsible for paying all agreed-upon charges, including applicable taxes, travel fees, materials, additional labor, or other approved charges.

15. Deposits

Certain projects may require a deposit before work is scheduled or materials are purchased.

When a deposit is required, the amount and applicable terms will be communicated to the customer before payment.

Deposits may be applied toward the customer’s final balance.

16. Satisfaction and Service Issues

MA&HS LLC strives to provide professional, reliable, and quality service.

If you believe there is an issue with completed work, please contact us as soon as reasonably possible so we can review the situation.

Customers should provide a description of the issue and, when appropriate, photographs or other information that may help us evaluate the concern.

MA&HS LLC may, at its discretion, return to inspect or correct an issue when the issue is determined to be related to our workmanship.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MA&HS LLC shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

MA&HS LLC is not responsible for damage or loss caused by:

  • Pre-existing damage

  • Defective or improperly manufactured products

  • Customer-supplied materials or equipment

  • Missing or incorrect manufacturer parts

  • Hidden structural conditions

  • Concealed wiring, plumbing, or utilities

  • Customer modifications

  • Failure to follow manufacturer instructions or recommendations

  • Unsafe conditions not reasonably discoverable

  • Normal wear and tear

  • Circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability where such limitation is prohibited by applicable law.

18. Website Use

You agree to use this website only for lawful purposes.

You may not:

  • Attempt to gain unauthorized access to the website or its systems

  • Interfere with website operation

  • Introduce malicious software

  • Use the website for fraudulent purposes

  • Submit false or misleading information

  • Copy or misuse website content without permission

MA&HS LLC reserves the right to restrict or terminate access to the website when reasonably necessary.

19. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, videos, designs, branding, and other materials, is owned by or licensed to MA&HS LLC.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

20. Customer Photos and Reviews

Customers may voluntarily submit photographs, testimonials, reviews, or other content regarding our services.

By submitting content to MA&HS LLC for potential marketing or promotional use, you grant MA&HS LLC permission to use that content for legitimate business and marketing purposes, unless otherwise agreed upon.

MA&HS LLC will not intentionally publish sensitive personal information without appropriate permission.

Customers may contact us if they have questions regarding the use of submitted content.

21. Third-Party Websites and Services

Our website may contain links to third-party websites, services, retailers, manufacturers, payment providers, or other platforms.

MA&HS LLC does not control and is not responsible for the content, policies, availability, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

22. Force Majeure

MA&HS LLC will not be responsible for delays or inability to perform services caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, transportation problems, emergencies, governmental restrictions, utility failures, labor disruptions, equipment failures, or other unforeseeable events.

We will make reasonable efforts to communicate significant delays or scheduling changes to affected customers.

23. Changes to These Terms

MA&HS LLC reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective when posted on this website unless otherwise stated.

The updated “Effective Date” will appear at the top of this page.

Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms & Conditions.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any disputes arising from these Terms & Conditions or services provided by MA&HS LLC shall be handled in accordance with applicable North Carolina law.

25. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

26. Entire Agreement

These Terms & Conditions, together with any applicable quote, invoice, service agreement, booking confirmation, and other written agreement between MA&HS LLC and the customer, constitute the agreement governing the applicable services.

If there is a conflict between these Terms & Conditions and a specific written service agreement, the specific written service agreement may control for that particular project.

27. Contact Us

If you have questions about these Terms & Conditions or our services, please contact us:

Metro Assembly & Home Services LLC (MA&HS LLC)

Website: https://metroassemblyhomeservicesllc.com/

Email: metroassemblyhomeservicesllc@gmail.com

Phone: (704)-916-9215

Service Area: Charlotte, N.C. / Columbia S.C.

Last Updated: October 21, 2026

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